An AI-enabled offshore development center in Hanoi, when a long roadmap needs one
Netbase provides offshore development centers in Hanoi for companies with a long product roadmap to add a long-running engineering team with AI-assisted engineering, governance and knowledge transfer built in. It is a supporting delivery option: when the work has a defined outcome, a consulting-led fixed-price project or a ready solution usually fits better.
Book a solution review View relevant workReviewed by David (CEO) · Updated 17 Sep 2026
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What an offshore development center includes
An offshore development center (ODC) is a long-running team on your products, with its own processes, documentation and management, run by a partner abroad. Unlike a project, it keeps knowledge of your systems, grows or shrinks with the roadmap, and hands knowledge back when needed. Netbase runs ODC teams from its only office, at 91 Nguyen Chi Thanh Street, Dong Da District, Hanoi. The service sits in our Talent & Delivery family.
Included
- Team set-up from business analysis to QA and UI/UX
- Onboarding and knowledge transfer into the team
- Delivery process and tooling aligned with yours
- Weekly reviews, KPI dashboards, account and project management
- A shared knowledge base: architecture, decisions and runbooks
- Documented knowledge transfer back to your team on request
Not included
- A fixed scope with a fixed outcome: that is a project
- Onsite presence as standard (onsite work is on request at extra cost)
- Staffing with no governance behind it
- Offices outside Hanoi
- Published rate cards
When to use it, and when another route fits
Netbase is first a consulting, solutions and custom-development company, so we check this route before we recommend it.
Good fit
- A product roadmap with several release streams and no end date
- Knowledge of your systems should stay in one team
- You have a product owner who can set priorities every week, or a fractional CTO
- Work that changes too often to fix a scope
Another route fits better
- A defined build: a fixed-price project led by Strategy & Consulting and custom software development
- A known product type: start from a ready solution
- A few engineers inside your own team: staff augmentation
- A short burst of fixes: on-demand support
For SaaS products, our SaaS product accelerator often replaces the first year of team building. All routes are compared in the services directory.
Outcomes and buyer jobs
Product and technology leaders set up an ODC to:
One team carries features, maintenance and improvements from release to release.
Decisions, architecture and runbooks are written down, not held by one person.
Priorities come from your product owner; progress shows in weekly reviews and dashboards.
Documentation and knowledge transfer mean the work can move back in-house.
Capability modules and deliverables
Roles, seniority mix, working hours overlap and first-quarter goals
Access, environments, codebase walkthroughs and a first delivered change
Backlog, release rhythm, definition of done and quality gates
Weekly reviews, KPI dashboards, a dedicated account manager and project manager
Architecture notes, decision records, runbooks and onboarding guides
Handover sessions and documentation when work moves to your team
Delivery process, team and governance
An ODC follows our six-step delivery lifecycle, stretched over a longer horizon:
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Discovery and strategic alignment
We agree the roadmap, the measures and how priorities reach the team.
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Team assembly and architecture planning
Roles are chosen for the roadmap, and the team learns your architecture before it changes it.
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Agile execution with outcome-based milestones
Work ships in regular releases against goals agreed each quarter.
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Modular and productized components
Proven modules shorten common features.
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Training, rollout and optimization
New members join through the knowledge base; release metrics show where to improve.
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Ongoing support and co-building
The center grows or shrinks with the roadmap.
Teams range from 3 to 30 people, combining business analysts, project managers, solution architects, developers, QA and UI/UX, and work typically starts within one to two weeks after discovery. Delivery is Agile and remote-first: sprints with weekly reviews, a backlog in Jira or GitHub that you can check at any time, and communication in English over Slack and Zoom. The Hanoi office works Monday to Saturday, 9:00 to 18:15 Vietnam time (UTC+7), which overlaps with Asia-Pacific business hours and European mornings; support follows those six days, with Sunday off. Security practices apply to every team: contributors work under NDA, NDAs and DPAs are available on request, and access is role-based with MFA on admin dashboards.
What an AI-enabled center adds
An ODC that works with AI does two things differently: it delivers the roadmap with AI-assisted engineering, and it can take AI features into the roadmap itself.
In the center's engineering practice:
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AI-assisted code review and test generation
Suggestions reviewed by an engineer before every merge.
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Knowledge base upkeep
Architecture notes and runbooks drafted from code and tickets, then checked, so knowledge survives rotation.
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Incident and bug triage
Errors and duplicate tickets grouped before the sprint planning meeting.
In your product roadmap:
- AI assistants and search built over your content and customer data.
- Document and data automation for the back-office flows the center maintains.
- Forecasting and anomaly alerts from the product data the center already understands.
AI tools are approved per repository during onboarding, under your data rules.
AI in this service
AI changes the economics of an offshore team. Code assistance, generated tests and AI-assisted review let a smaller team deliver the same roadmap, so we size an ODC for output rather than for headcount, and an engineer reviews every AI-assisted change before it ships. This is also why most Netbase work is priced as fixed-price projects: when AI makes delivery faster, paying for outcomes beats paying for hours.
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In delivered work
Recommendation engine
Delivered by Netbase for 4over4's online printing store.
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Available capability
AI features delivered by a long-running offshore team
Machine learning, NLP, computer vision and generative AI an ODC can take on; not yet tied to a published ODC engagement.
Engagement models and commercial variables
Most Netbase projects are delivered on fixed-price contracts, and we recommend one whenever the scope can be defined. An ODC is the exception for roadmaps that cannot: it usually runs on a monthly team retainer, with milestone-based or KPI-linked terms where the goals are measurable. Onsite work is available on request at extra cost. For custom development, the IP created for you is yours; Netbase productized modules and Business Division products are licensed, not transferred. We do not publish rate cards.
What moves effort and cost: team size and seniority mix, the number of product streams, the hours of overlap you need, onsite visits and the depth of documentation required.
Technology as an implementation choice
The center works in your stack. Where the choice is still open, we compare service frameworks and APIs on our backend platforms page and pick what your future team can maintain.
Technologies we build with
Industry applications
Retail and e-commerce. Commerce roadmaps never finish: new payment methods, marketplaces, integrations and seasonal peaks keep arriving. A long-running team that knows the store handles them without a new ramp-up each time.
Print and personalization platforms. Design tools, file processing and fulfilment rules change with every new product line, and keeping that knowledge in one team saves repeated discovery.
Retail and ecommerce: AI-enabled storefronts, marketplaces and order operations
Netbase helps retailers and online merchants modernize storefronts, marketplaces and order operations, and adds AI where it pays: search, recommendations, catalog enrichment and order exceptions, with your team approving what shoppers see. Results are published: Geo-Tek IT Solutions grew revenue 36% in the first quarter after its new ecommerce platform launched, and an EU fashion marketplace grew GMV 47%.
Learn More
Proof: results from Netbase delivery teams
Evidence maturity: the offshore development center is a growth capability. The records below are results delivered by Netbase teams; they are not published as ODC engagements.
4over4 (United States). Netbase reworked an online printing store's checkout, search and navigation and automated file handling. 4over4 reported revenue up 82% within six months and conversion up 48%. Read the 4over4 case.
Geo-Tek IT Solutions (Cyprus). An online design platform built to fit the company's existing systems. Revenue grew 36% in the first quarter after launch and order processing time fell 30%. Read the Geo-Tek case.
More projects are in our work.
Netbase JSC reworked checkout, search and navigation, automated Adobe Illustrator (.ai) to SVG file conversion and added recommendations.
Keep Reading
Netbase JSC built and integrated a responsive e-commerce platform with upload and customization tools.
Keep ReadingBuyer FAQ
Work typically starts within one to two weeks after discovery, with the team growing as the roadmap needs.
You own the IP created for you in custom development, including the documentation. Netbase productized modules and Business Division products are licensed, not transferred.
English, from the Hanoi office, Monday to Saturday, 9:00 to 18:15 Vietnam time (UTC+7).
Onsite work is available on request at extra cost.
Yes. Machine learning, NLP and generative AI work can join the roadmap, with data and model choices agreed per feature.
This page does not describe legal set-up or team transfer. Raise those questions in a solution review.
Building a center before the work needs one. If the scope can be fixed, a project is faster and cheaper to manage.
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Service owner and next step
This service is owned by David, Netbase's Chairman, founder and CEO, and maintained by the Netbase Editorial Team. Not sure whether you need a center or a project? Book a solution review, or view relevant work first.
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Netbase JSC helps organizations design, build, modernize, and operate digital products and AI-enabled business systems.+84 937 869 689
91 Nguyen Chi Thanh, Dong Da, Hanoi, Vietnam
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