API integration services that keep your systems in agreement and ready for AI
Netbase provides API integration services for commerce and operations teams to connect e-commerce, ERP, CRM, shipping and payment systems so data moves once and stays correct, and AI services can act on it. We build integrations on APIs and webhooks with retries, monitoring and reconciliation, so a failed call becomes a logged, recoverable event instead of a missing order.
Book a solution review View relevant workReviewed by David (CEO) · Updated 17 Sep 2026
Revenue grew 36% in the first quarter after launch
Repeat transactions rose 24% at Geo-Tek
Order processing time fell 30% at Geo-Tek
Tired of fixing orders by hand? Book a solution review.
What systems and API integration includes
Every growing business ends up with the same problem: the store, the ERP, the CRM, the carrier and the payment provider each hold part of the truth, and people spend their days copying between them. Integration is the work that makes those systems behave like one. It sits in our Enterprise Platforms family.
Included
- System and data-flow mapping across the landscape
- API and webhook integrations between commerce, ERP, CRM, shipping and payment
- Middleware or integration services when point-to-point stops scaling
- Retry, queueing and error-handling logic
- Reconciliation jobs that compare records across systems
- Monitoring, alerting and runbooks for support
Not included
- Replacing a core system that works (we integrate it)
- Network, VPN or hardware setup
- Data entry or back-office outsourcing
- Licences for third-party platforms
- One-off CSV imports with no ongoing sync
When to use it, and when another route fits
Integration pays off when the same record lives in several systems and they disagree, or when a new channel must plug into operations without new manual steps.
Good fit
- Orders, stock or customers re-keyed between systems
- A new storefront, marketplace or app that must feed operations
- Payment or shipping events that must update several systems
- Integrations that fail silently and are found by customers
Another route fits better
- The core platform itself is at end of life: plan a migration first
- A single spreadsheet export once a month
- Only reporting across systems is needed: start with a data review
- No access to the systems' APIs or vendors
Compare every route in the services directory.
Outcomes and buyer jobs
Buyers hire integration work to:
An order, customer or payment is entered once and flows to every system that needs it.
Automated hand-offs remove the waiting between storefront, warehouse and finance.
Reconciliation shows where systems disagree before a customer or an auditor does.
A new storefront or marketplace plugs into the same integration layer.
Capability modules and deliverables
Systems, data owners, flows and failure points on one diagram
Direction, timing, format and error rules for every flow
API and webhook integrations, built and tested against real data
Retries, queues and idempotent processing so events are not lost or duplicated
Scheduled comparisons with exception reports for your team
Monitoring, alerts and a runbook for every integration
Integrations fail in predictable ways: an API times out, a vendor renames a field, the same webhook arrives twice. Good integration work plans for all three. Every flow we build has a defined source of truth, idempotent processing so a repeated event cannot create a second order, and an exception report that tells your team exactly which record needs attention. Our enterprise systems integration guide covers these patterns in depth.
Delivery process, team and governance
Integration projects follow our six-step delivery lifecycle, from discovery and strategic alignment to ongoing support and co-building. In practice:
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Map the landscape
We document every system, owner and flow, and where data breaks today.
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Design the flows
Source of truth, direction, timing and error rules are agreed per record type.
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Build and test
Connectors are built in milestones and tested against real data volumes before go-live.
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Cut over and run
Flows go live in stages, with monitoring from day one and support afterwards.
Governance stays visible: weekly reviews, KPI dashboards, a dedicated account manager and project manager, and communication over Slack, Zoom and client dashboards. Teams combine business analysts, solution architects, developers and QA, sized to the number of systems in scope, and work remote-first from Hanoi in English. Security is designed into every flow: least-privilege API keys, secrets kept out of code, TLS in transit and audit logs for sensitive records.
AI across the integration layer
Integration puts data from every system in one flow, which is exactly where AI integration can take out the remaining manual steps. AI proposes, and business rules and people decide: nothing posts to the ledger or changes a price without a rule or an approval.
AI your integrations can add:
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Document intake
Purchase orders, invoices and delivery notes arriving by email or PDF read into structured records for review.
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Product and customer data matching
Duplicates and near-matches across ERP, CRM and store flagged for merging.
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Exception triage
Failed syncs grouped by cause, with the likely fix suggested to the support team.
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AI agents over your APIs
Assistants that look up an order, stock level or invoice across systems through the same secured endpoints.
AI in how we build integrations:
- Field mapping drafts. AI proposes mappings from API documentation and sample payloads; analysts confirm each one.
- Contract tests. Test cases drafted for every flow and edge case, reviewed before they join the suite.
AI in this service
Where AI already runs in delivered work, and where it is offered as a growth capability.
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In delivered commerce work
Recommendation engine
Built for 4over4's online printing store, not for an integration project.
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Available capability
AI document intake, data matching and agents over your APIs
AI agents and automation that Netbase offers; not yet tied to a published integration case.
Engagement models and commercial variables
Most Netbase projects are delivered on fixed-price contracts agreed after discovery; milestone-based, monthly team retainer and KPI-linked terms are also offered. A defined set of integrations, typical for mid-market enterprises, runs as project-based development; a growing landscape, common for global enterprises, suits a dedicated team; live integrations can move to on-demand support. What moves effort and cost: the number of systems and flows, the quality of each vendor's API, data volumes, legacy systems without APIs and your testing access. We do not publish rate cards; a solution review turns your landscape into a proposal.
Technology as an implementation choice
Integration services run on our backend platforms. On the commerce side, Netbase has delivered on WooCommerce, Magento 2, Laravel and headless commerce, and works across a wider stack that includes PrestaShop, OpenCart, Shopware, CS-Cart, Shopify, Salesforce, Akeneo, Odoo and Symfony. We choose point-to-point connections, webhooks or a middleware layer such as an integration hub by volume and change rate, not by fashion, and every choice is written down with its reason.
Technologies we build with
Industry applications
Our integration work centres on retail and e-commerce businesses: storefronts, marketplaces, order management, ERP and CRM that must share orders, stock, prices and customers. It also powers our e-commerce and marketplace platforms, where every seller and channel adds another flow to keep in sync, and the order, file and routing flows of commerce operations automation. In manufacturing and logistics, the same patterns connect orders, warehouses and carriers, as in an operations and integration platform built for a client that is not named.
Retail and ecommerce: AI-enabled storefronts, marketplaces and order operations
Netbase helps retailers and online merchants modernize storefronts, marketplaces and order operations, and adds AI where it pays: search, recommendations, catalog enrichment and order exceptions, with your team approving what shoppers see. Results are published: Geo-Tek IT Solutions grew revenue 36% in the first quarter after its new ecommerce platform launched, and an EU fashion marketplace grew GMV 47%.
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Proof: integrations in production
Geo-Tek IT Solutions (Cyprus). A printing and design-services company needed an online design platform that worked on every device and fitted its existing systems. Netbase built the platform and integrated it with those systems. Revenue grew 36% in the first quarter after launch, repeat transactions rose 24% and order processing time fell 30%. Read the Geo-Tek case.
Printcart (Netbase Business Division). Printcart is the web-to-print SaaS Netbase builds and runs. It connects to Shopify, Wix and WooCommerce stores through apps, and to custom storefronts through a REST API and webhooks that automate orders and fulfillment. See the Printcart record.
AI chatbot with CRM sync (client not named). A WhatsApp Business chatbot that captures leads and keeps customer data and follow-up workflows in sync with the client's CRM in both directions. See the chatbot record.
Loyalty reward shop platform (client not named). One Magento 2 backbone runs many branded reward shops, and a Next.js storefront connects to the client's own points and ordering systems. See the reward shop record.
Both are scope records without published results. More projects are in our work.
Netbase JSC built and integrated a responsive e-commerce platform with upload and customization tools.
Keep Reading
Netbase designed, engineered and operates the multi-tenant platform: an online design studio, automatic print-ready files, print order management, and store apps plus an API that plug into any storefront.
Keep ReadingBuyer FAQ
It depends on the number of systems and flows and on each vendor's API. We agree milestones after mapping the landscape.
You own the custom work created for you. Netbase products such as Printcart are licensed, not transferred.
Events wait in a queue and retry. Anything that still fails is logged and reported, never silently dropped.
Often, through files, database views or a small service in front of it. Discovery confirms the safest option.
Netbase can run them with monitoring and on-demand support, or hand over runbooks to your team.
Yes, through the same APIs, with scoped permissions and logs. Read-only access comes first; any action that changes an order or payment keeps an approval step.
Duplicated or lost records during cut-over. Staged go-live and reconciliation reports catch them early.
Related solutions
Multi-vendor marketplace development: vendors, catalog, payouts and AI search on one platform
A multi-vendor marketplace is a commerce platform where many independent sellers list, sell and get paid through one storefront. Netbase's marketplace solution covers vendor onboarding, a shared catalog, split payments and payouts, with AI for search, listing enrichment and fraud checks. For an EU fashion-tech marketplace, Netbase's work grew gross merchandise value (GMV) 47% and cut vendor onboarding time 60%.
Learn More
Service owner and next step
This service is owned by David (CEO), Netbase's founder, and maintained by the Netbase Editorial Team. Want systems that agree with each other? Book a solution review, or view relevant work first.
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Netbase JSC helps organizations design, build, modernize, and operate digital products and AI-enabled business systems.+84 937 869 689
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